At Zentavita, we want you to be completely satisfied with your purchase. If for any reason you need to cancel your order or request a refund, please review our policy below:

• Cancellation Policy

You may cancel your order for a full refund as long as it has not yet been shipped. To cancel your order, please contact our customer service team as soon as possible with your order number and reason for cancellation. We will make every effort to accommodate your request, but please note that orders are typically processed and shipped within 24-48 hrs, so it’s important to act quickly.

• Retun Policy

If you are not completely satisfied with your purchase, you may request a return request within 7 days of receiving your order. To request a return, please contact our customer service team with your order number and reason for the return. Once your return is approved, you will be provided with instructions on how to return the item(s) to us.

* Refund Eligibility: To be eligible for a refund, items must be returned in their original condition, unopened and unused, with all original packaging intact.
* Refund Process: Once we receive your return and inspect the item(s), we will issue a refund to the original payment method used for the purchase. Please allow 7 working days for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.
* Return Shipping: You will be responsible for covering the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or damaged item received).

• Exceptions

* Sale Items: Sale items are generally not eligible for refunds unless they are defective or damaged upon receipt.

• Contact Us

If you have any questions or concerns about our cancellation and refund policy, please don’t hesitate to contact our customer service team. We’re here to help!